Privacy policy

At Calombo, we are committed to protecting your privacy and respecting your personal information. 

This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information when you use our content, products, and services via our websites, including calombo.com ("Websites"), our mobile applications ("Apps"), and other delivery methods (collectively referred to as our "Platform").

If you have any questions, or if you are visually impaired, have another disability, or require support in other languages, please contact us at support@callombo.com.

1. Collection of Personal Information
2. Use of Personal Information
3. Sharing of Personal Information
4. Data Security and Retention
5. Your Privacy Rights
6. Children's Privacy
7. Cookies
8. Changes to This Policy
9. Contact Us
10. Supplemental Notices

We collect personal information in a variety of ways to provide our services and improve your experience with our Platform. This includes information you provide directly, information from third parties, and information automatically collected when you interact with our Platform.

• Information You Provide to Us: This may include contact details (name, email address), account details (passwords, profile preferences), health and wellness information (habit progress, goals), and payment information when you subscribe to paid features.
• Information From Others: We may receive your information from third parties, such as when you access Calombo through a benefit provided by your employer or a social media account.
• Information We Collect Automatically: When you use our Platform, we automatically collect certain technical data, such as your IP address, device type, and usage data (e.g., time spent on specific features).

We primarily use your personal information to provide, operate, and improve our Platform, including:

• Delivering personalized content, including AI-driven coaching and influencer insights.
• Managing and supporting your account and requests.
• Processing payments for paid features.
• Communicating with you, including sending updates and notifications.
• Developing new features, conducting research, and improving our services.

We may share your personal information in the following situations:

• Service Providers: We use third-party providers for services such as payment processing, customer support, storing user-generated content and analytics.
• Social and Community Features: Information shared within community features (e.g., public comments, following influencers) will be visible to other users.
• Legal Compliance and Protection: We may disclose information to comply with legal obligations or to protect Calombo, our users, or others.

We take data security seriously and use appropriate safeguards to protect your personal information from unauthorized access, alteration, or misuse. Your information is retained for as long as necessary to provide our services and comply with applicable laws.

You have the right to:

• Access and Update: Request a copy of the personal information we hold about you and update or correct inaccuracies.
• Delete: Request deletion of your personal information under certain conditions.
• Restrict Use: Restrict how we use your personal information in some circumstances.

Please contact us at support@callombo.com to exercise these rights.

Our Platform is intended for individuals aged 17 and older. We do not knowingly collect personal information from individuals under 17 years of age. If you are under 17, do not use or provide any information on this Platform. If we become aware that we have collected personal information from an individual under 17, we will take steps to delete such information promptly. If you believe we might have any information from or about an individual under 17, please contact us at support@callombo.com.

We use cookies to collect information about your use of our Websites and to personalize your experience. You can control cookies through your browser settings or via the cookie preferences on our site.

This Privacy Policy is effective as of the date above. We may update this Policy from time to time to reflect changes in our practices or legal requirements. You will be notified of significant changes either via our Platform or by email.

If you have questions, concerns, or need support related to this Privacy Policy, please contact us at support@callombo.com.

Depending on your jurisdiction, additional privacy rights may apply. This section aims to comply with those local privacy laws and provide you with information about your rights. If you do not see your jurisdiction, please reach out to us with your questions or concerns.